Support
One place to ask. It is the Discord.
There is no email queue and no ticket portal. Support happens where the builds are announced, by the people who wrote them.
Something is broken
Open a ticket in the Discord. Bring your device model, OS version, the build number shown in the menu, and what you did right before it went wrong. A screen recording beats a description every time.
Open a ticketAccess, roles and the panel
If the panel says you have no customer role, that is a Discord role question, not a website bug. Staff assign roles by hand during the closed alpha.
Ask in the DiscordCollaborations and contract work
Reverse engineering, tooling, or a build for a game we do not cover yet — that goes to Skar, @mr.skarth on Discord. Same address for partnerships and press.
Message @mr.skarthCheck these four things first
- 01
Check the announcement channel — if the game just patched, the menu is expected to be down.
- 02
Confirm you are on the build the Discord currently lists as current.
- 03
Confirm your device matches the install path you followed: the signed build and the jailbreak tweak are not interchangeable.
- 04
If the game hangs on an endless loading screen, that is usually an identity problem, not a crash. Say so in the ticket.
Read the terms before you buy anything once licences go live.
Closed alpha
It opens in the Discord first.
Builds, downtime notices and the moment licences go on sale land there first. There is no mailing list and no waiting page — the server is the front door.